Change Management & Adoption

The system goes live. The question is whether people use it.

Seasoned change leaders for the CIS, ERP, and AI programs that touch every employee and customer. We own the whole change workstream, not a seat on someone else's.

Talk to a principal

When to call us

Bring us in before the go-live, not after.

You're replacing a customer information system

An ERP go-live is on the calendar

AI tools are rolling out and adoption is an afterthought

An acquisition means two organizations have to work as one

What we do

A complete change workstream, led by people who've run it before.

Stakeholder and impact analysis

Who is affected, how much, and what they need to keep doing their jobs.

Communications

A plan that tells people what's changing, why, and when, in that order.

Training design and delivery

Role-based training built around real workflows, not system menus.

Readiness and go-live support

Readiness checks before cutover and hands-on support after it.

Adoption measurement

Metrics that show whether the change actually stuck.

Integrated with delivery

Change work that runs in the same plan as the technical program.

How an engagement runs

Change that runs alongside the program, not behind it.

Assess

Map impacts, stakeholders, and risks to adoption.

Plan

A change strategy, communications, and training plan tied to the program timeline.

Prepare

Train, communicate, and confirm readiness before cutover.

Sustain

Support through go-live and measure adoption until it holds.

Proof

Change leadership at major utilities.

Energy & Utilities, Procurement modernization

From paper to digital procurement for 7,000+ users.

Moved a large utility from manual, paper-based procurement to standardized digital workflows, with tailored change management, role-based training, and digital adoption support for 7,000+ employees and business partners across 11 states.

7,000+ employees and business partners trained in five weeks200+ WalkMe guidance flows and SmartTips for on-demand support40 personas supported across seven change journeys

Energy & Utilities, SAP S/4HANA

Ready for SAP S/4HANA across three core functions.

Led change management and training for a utility's enterprise-wide SAP S/4HANA rollout, modernizing training content and delivering role-based learning across supply chain, asset management, and finance.

3,000+ employees impacted across the organization200+ customized, interactive SAP transaction simulations3 core business functions: supply chain, asset management, finance