Main & Mission

Results

Programs in production, with the numbers to show for it.

Our clients prefer to stay unnamed, so we let the outcomes do the talking.

Healthcare, virtual desktops on AWS AppStream

A year-long stall, in production in 12 weeks.

The challenge

A national radiology practice had evaluated AWS AppStream for a year to support 4,000 users on a new project launch. Testing lacked structure, GPU choices were unresolved, and radiologists had open feature gaps.

What we did

Took over program management, structured the testing plan, validated GPU types, built a capacity forecast, and worked feature gaps directly with radiologists.

12 weeks
to production
4,000
users onboarded
$30M
avoided hardware costs

Healthcare, Amazon Connect + AI

An AI-assisted contact center in 8 weeks.

The challenge

A newly launched service line needed modern support operations, fast, and a replacement for a legacy call center product.

What we did

Implemented Amazon Connect, added agentic AI to the contact center, built an agent communications tool on AWS Wickr, and brought agents onto the new tools as part of the same program.

8 weeks
to production
50
agents onboarded
$3M
saved vs. legacy platform

Energy & Utilities, Procurement modernization

From paper to digital procurement for 7,000+ users.

The challenge

A large investor-owned utility was modernizing services procurement across distribution, transmission, forestry, and generation, replacing manual, paper-based processes with integrated digital workflows. New technology, processes, and roles touched thousands of employees and external business partners. Without a coordinated change and training strategy, the utility risked uneven adoption, operational disruption, and delays in getting value from its investment.

What we did

Built and ran a change management and training program for 40 employee and business partner personas across seven change journeys. Set up internal and external champion networks, ran targeted communications and engagement campaigns, and built role-based training across 19 functional areas. About 60 trainers delivered virtual instructor-led sessions, webinars, and e-learning to more than 7,000 users in five weeks, backed by 200+ WalkMe guidance flows and SmartTips, to drive adoption of IBM Maximo and a custom business partner application.

7,000+
employees and business partners trained in five weeks
200+
WalkMe guidance flows and SmartTips for on-demand support
40
personas supported across seven change journeys

Energy & Utilities, SAP S/4HANA

Ready for SAP S/4HANA across three core functions.

The challenge

A large utility's enterprise-wide SAP S/4HANA program faced real end-user adoption risk: training materials were incomplete, business processes were still changing, and the implementation was large and complex. Without a coordinated change and training approach, the utility risked low adoption, operational disruption, lost productivity, and falling short of the value of its SAP investment. It needed a plan to prepare employees, build confidence in new ways of working, and support the transition across critical business functions.

What we did

Led the change management and training workstream, with one integrated plan covering stakeholder communications, training needs analysis, curriculum design, content development, and training delivery. Working alongside business stakeholders and multiple vendors, we modernized the SAP training materials in SAP Enable Now, building 200+ customized transaction simulations across Supply Chain Management, Enterprise Asset Management, and Finance. Targeted communications and change activities reinforced new ways of working, strengthened knowledge retention, and supported lasting adoption.

3,000+
employees impacted across the organization
200+
customized, interactive SAP transaction simulations
3
core business functions: supply chain, asset management, finance

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