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Case Study

SAP ISU/CR&B Implementation and Adoption

Our consultants played a key System Integrator role for SCE and helped SCE in implementing key applications including SAP S/4HANA, SAP Customer Experience cloud solutions and saving the Training work-stream so that there could be a sucessful go-live. Key members from Main and Mission partnered with SCE to deliver the ‘Customer Service Re-Platform (CSRP)’ program to embark upon new customer relationship management and billing systems. Our consultants were critical to helping SCE manage the difficulties and challenges of different vendors. Our approach and execution led to a successful go-live.

Results:

3000 end users were trained and 260 business processes had been harmonized under SAP. We developed a rigourous and disciplined Training work-stream, functional work-streams and strategic assessments teams focused on improving overall KPI’s like Average Handle Time and Unbilled Revenue.